At Biter Curling, each product is made to order. Because of this, all sales are final and we do not offer returns or refunds for buyer’s remorse, incorrect size selection, or change of mind.

​

No Returns / No Refunds

Due to the custom, print-on-demand nature of our products, we do not accept returns and do not issue refunds once an order has been placed. Please review product descriptions and size charts carefully before purchasing.

​

Damaged or Defective Items

If your item arrives damaged, misprinted, or defective, please contact us within 7 days of delivery with clear photos of the issue. In accordance with our production partner’s policy, eligible claims will be reviewed and, if approved, a replacement will be issued at no additional cost.

​

Exchange Policy (Sizing Issues Only)

We understand that fit matters.

While we do not accept returns, we do offer exchanges for sizing issues under the following conditions:

• The item must be unworn, unwashed, and in original condition

• Exchange requests must be made within 7 days of delivery

• Exchanges are limited to the same product in a different size, subject to availability

• Customers are responsible for any applicable shipping costs associated with the exchange

Items showing signs of wear, washing, or damage will not be eligible for exchange.

​

Final Sale Items

All discounted or limited-edition items are considered final sale and are not eligible for exchange.

​

How to Request an Exchange

To request an exchange or report a damaged item, please contact us at bitercurling@gmail.com with your order number, a brief description, and photos if applicable.